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This policy covers how we treat personal information and the standards you can expect from us. We are committed to safeguarding your privacy and to complying with UK Data Protection legislation and GDPR.
Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number as well as other information that may not otherwise be publicly available.
Personal and company information will be collected by soVision IT on the uptake of most kind of IT services that we provide. This information is collected to enable the support or management of your environment and to enable us to provide services. Information collection varies on a customer to customer basis, however will almost certainly include:
You can access parts of soVision IT’s website without using any registration process or providing any personal information. For parts that do require registration, during the user registration process, we will collect certain information that we need to provide you with services. The mandatory information we require at this stage will be your name, a telephone number and an email address. We may ask for other details, such as your organisation’s name and address, but registration can be completed without providing these details. We will also collect personal information from you if you complete any other forms featured on this site or if you contact us requesting specific information or provide us with feedback. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable.
When you use soVision IT’s website we automatically collect certain technical and routing information about your visit so we can continuously improve what and how the site delivers. For example, we may log the Internet Protocol (IP) address of your computer and measure your browsing patterns when on this site. This information is held in aggregate form and is not matched with your personal information so no individual user is identified.
A cookie is a small piece of information sent to your web browser by a web server and can only be read by the server that gave it to you. It cannot be executed as code or used to deliver viruses to your computer. It does allow us to record your password and preferences when you register as a user and therefore to present you with a personalised view of our site.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.
We do not rent, sell or share personal information about you with other people or non-affiliated organisations except to provide services you’ve requested or when we have your permission, or under any of the following circumstances:
iii) Information is transferrable due to our acquisition or merger with another company. In this event you will be notified by email prior to transfer.
We limit access to personal information about you to employees who we believe reasonably need to meet that information to provide products or services to you or to do their jobs.
We have physical, electronic, and procedural safeguards that comply with regulations to protect personal information about you.
You have a right under GDPR legislation to see what information we hold about you and how we process this information, subject to certain conditions.
If you want to exercise these rights, you should make an application to us in writing. We may ask you to provide us with sufficient information so that we can be sure of your identity. We also reserve the right to make a charge of a reasonable fee for providing you with the information you are requesting if a request is excessive or repetitive.
If you would like to proceed with a request to see what data we hold about you and how it is processed, please write to us at the address within the contact us section of this policy.
You have a right under GDPR legislation to request the rectification of information we hold about you and how we process this information, subject to certain conditions.
If you want to exercise this right, you should make an application to us in writing. We may ask you to provide us with sufficient information so that we can be sure of your identity. This request will be actioned within one month, or up to two months if the request is complex in nature.
If action is not taken in response to a request for rectification, soVision IT will explain why this is the case. If you are unsatisfied with our response, you then have the right to complain to the supervisory authority and to a judicial remedy.
You have a right under GDPR legislation to request the erasure of some or all information we hold about you, subject to certain conditions, listed below:
If you would like to proceed with a request for the erasure of some or all of your data, please write to us at the address within the contact us section of this policy. In some circumstances, soVision IT may refuse to comply with the erasure request. This may be due to one or more of the following reasons:
You have a right under GDPR legislation to request the restriction of processing of some or all information we hold about you, subject to certain conditions, listed below:
If soVision IT have disclosed the personal data in question to third parties, we will inform them about the restriction on the processing of the personal data, unless it is impossible or involves disproportionate effort to do so.
Wherever possible, soVision IT will inform their customers and prospective customers of the right to object at the point of first communication.
You have a right under GDPR legislation to object to the processing of some or all information we hold about you, subject to certain conditions, listed below.
Individuals have the right to object to:
soVision IT will stop processing personal information with immediate effect if the right to object is invoked unless:
soVision IT have put in place procedures that will allow any staff member to report any information/data security breach.
Containment involves limiting the scope and impact of the breach of data/information. If a breach occurs, soVision IT will:
In assessing the risk arising from any security breach, soVision IT will consider what would be the potential adverse consequences for individuals, i.e. how likely it is that adverse consequences will materialise and, in the event of materialising, how serious or substantial are they likely to be. In assessing the risk, the following points will be considered:
We send regular updates by email to customers, website registered users and subscribers telling them about new products and services available from soVision IT.
If you do not wish to receive information about our products and services or the products and services offered by our affiliated organisations, please tick the appropriate box on the registration form or use the unsubscribe link we provide with all such communications at any time.
The site contains articles with links to other sites. We are not responsible for the privacy policies or the content of such web sites.
You are advised that any information disclosed via discussion forums, message boards and/or news groups available on or via this site becomes public information and you should exercise caution when deciding to disclose your personal information.
soVision IT Ltd,
Avon Mill Lane,
The Policy will be subject to review whenever any relevant technological or regulatory changes occur and will, as a minimum, be formally reviewed on an annual basis.
© Copyrights soVIsion IT 2016. All rights reserved.
Line Business Services Ltd and soVision IT Ltd, Avon House, Avon Mill Lane, Keynsham, Bristol BS31 2UG. Line Business Services Ltd is a Company registered in England No. 5599751. soVision IT Ltd is a Company registered in England No 10714018